Client | Melbourne Airport (Australia Pacific Airports)
Location | Melbourne (VIC), Australia
Service | Gap analysis and compliance assessment
Melbourne Airport’s Terminal Operations Reference Manual (TORM) was the main reference document for the aviation operations team, but also provided an overview and link to the runway program, security & quality assurance, and aviation facility development teams’ functions. The aviation operations team recognised the TORM was outdated, incomplete and did not reflect the operational requirements and training needs for new staff. Subsequently, in December 2016, Melbourne Airport commissioned Avisure to complete a gap analysis on the TORM and put forward recommendations for improvement.